Policies

Registration and Order Forms

We respect and are committed to protecting your privacy. Our website registration form requires users to give us contact information such as name, email, address, state, zip code and credit card numbers. We use customer information to send the user information about our company. We may use this information to contact a customer when necessary. We will not sell your personally identifiable information to anyone. Users may choose to opt out of receiving information from The Wine Room at any time.

Security

Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.

Links to Other Sites

This site contains links to other sites. These sites operate independently of us and have established their own privacy and security policies.

How to Remove Your Name From Our Mailing List

You can email us at info@thewineroom.com OR you can send paper mail to the following postal address: The Wine Room, 1 Esterbrook Lane, Cherry Hill, NJ 08003 OR you can call us 856.424.9463.

Shipping and Returns

All orders will be processed within 2 business days of purchase. We determine the most efficient shipping carrier for your order. The carriers that may be used are: U.S. Postal Service (USPS), United Parcel Service (UPS) or FedEx. Sorry but we cannot ship to P.O. Boxes. An adult over 21 years of age must be present to sign for any package containing alcohol. Please keep this in mind when entering delivery address information. UPS and FedEx will attempt delivery 2 times, after which the package will be returned. We will reship the package only after obtaining customer approval and payment of any return and reshipping fees by said customer.

Delivery times vary based on location. Please allow 7-10 business days for ground delivery.

Returns

Under New York state law, alcoholic beverages may not be returned once sold, except in the case of defective bottles. Undeliverable shipments due to incorrect or incomplete address information being provided will either be reshipped at the expense of the customer or refunded, minus applicable shipping & return fees.